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Leadership and Team Management

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Leadership & Team management
Today's effective leaders must have the capability and confidence to build and develop focused and
motivated teams that deliver outstanding operational performance in line with the strategic goals of the
organization. This course highlights the processes and techniques leaders have at their disposal to
develop their effectiveness and maintain top team performance.
Leadership’ and ‘Team Management’ are two commonly used words in today’s organizations. The
course derives its roots from the basics of organizational management. In order to build a strong footing
for learning of the concepts of leadership and team management, we need to understand the concepts of
organization. What is an Organization?
An organization is a deliberate arrangement of people to accomplish some specific purpose, goals e.g.
hospital, profit or non-profit organization, hotels etc.
A. Organizations share three common characteristics:
(1) each has a distinct purpose;
(2) each is composed of people; and
(3) each develops some deliberate structure so members can do their
work. Another way to look into this is …..
B. Although these characteristics are important in defining what an organization is, the concept of an
organization is changing. These differences include: flexible work arrangements, employee work
teams, open communication systems, and supplier alliances. Organizations are becoming more
open, flexible, and responsive to changes.
C. Organizations are changing because the world around them has changed and is continuing to
change. These societal, economic, global, and technological changes have created an environment
in which successful organizations must embrace new ways of getting their work done.
D. Organizations are working in a dynamic environment and are responsible to different stake holders
which can be employees, customers, suppliers, Competitors, Government etc.

Organizations are subject to different challenges. These challenges may be in the form of new trends in
the business, changing in the working environment, or technology etc.
Every organization has some social entities, has some goals for achieving desired outcomes, and for
achieving these goals, organization has specific structures and most important is to link with the
external environment. They are not operating in isolation but in a dynamic environment. The most
important entity in any organization is the people, the employees of the organization, who make the
organization different from the other organizations. The people of the organization are very important
and they work in the organization as different groups/teams e.g. admin, finance, marketing, Human
resources, technical etc.

Change in the organization:
Change is the true reality of today’s organization. With out change no organization can survive in this
competitive environment.

Organizational change is defined as any alteration of people, structure, or technology in an
organization. Instead of trying to eliminate change, managers/leaders must realize that change is always
present and that they should seek ways to manage change successfully.

Forces for Change:
Both external and internal forces create the need for change.
A. External forces creating the need for change come from various sources:
1. The marketplace
2. Government laws and regulations
3. Technology
4. Labor markets
5. The economy
B. Internal forces creating change usually originate from the internal operations of the
organization or from the impact of external changes. These internal forces include:
1. Changes in strategy
2. Changes in the workforce
3. New equipment
4. Changes in employee attitudes
Following are the difference between the traditional and new organizations.

Organizational Performance:
The organizational performance is judge by their profit, effectiveness and efficiency.
􀂃 An overall measure of the quantity and quality of work performance with
resource utilization taken into account.
Performance effectiveness
􀂃 An output measure of task or goal accomplishment.
Performance efficiency
􀂃 An input measure of the resource costs associated with goal accomplishment.
The Changing Organization
__ Stable
__ Inflexible
__ Job-focused
__ Work is defined by job
__ Individual-oriented
__ Permanent jobs
__ Command-oriented
__ Managers always make
__ Rule-oriented
__ Relatively homogeneous
__ Workdays defined
__ Hierarchical relationships
__ Work at organizational facility
during specific hours
New Organization
__ Dynamic
__ Flexible
__ Skills-focused
__ Work is defined in terms of tasks to
be done
__ Team-oriented
__ Temporary jobs
__ Involvement-oriented
__ Employees participate in decision
__ Customer-oriented
__ Diverse workforce
__ Workdays have no time boundaries
__ Lateral and networked relationships
__ Work anywhere, anytime
Note: Most of the characteristics of the new
organization are the right requisites for the
managers to emerge as organizational leaders.

Value creation:
Today, value creation is very important notion of an organization by adding some values. What is value
added? It is the relationship between the input & output by using people and get maximum out put.
Value is created when an organizational operation add a value to the organization output. Critical Skills for Success in the New Work Place:
You need to be excellent in any way what ever you are doing and excellent work is done
through excellent team of people.

Networking: Today’s success is the networking of organization, networking with the peoples and
especially with the stakeholders and people who matter.

Entrepreneurship: For Managers/Leaders to be successful skills of entrepreneurship are very critical.
In this competitive world, an organization can only survive with good ideas, creativity, innovation and
risk taking.

Technology: Technology is the back bone of any organization. Each operation depends now on
technology. For this purpose organizations are paying a huge cost. Keeping yourself up-to-date with
technology is also very important. Decisions of managers/leaders to chose relevant technology for
different operations is very critical.

Changing Technology
a. Competitive factors or new innovations often require introduction of
new equipment, tools, or operating methods.
b. Automation is a technological change that replaces certain tasks done
by people with machines.
c. Computerization has probably been the most visible technological
change in recent years.

Marketing: For surviving in this competitive environment one should have wonderful ideas. Marketing
is also becoming the critical factor in the success of organizations.
Marketing is “getting the right products to the right people at the right price and at the right time
place with the right promotion.”

Workplace Changes:
Belief in human capital
Demise of “command-and-control”
Emphasis on teamwork
Preeminence of technology
Embrace of networking
New workforce expectations
Concern for work-life balance
Focus on speed

New workplace:
In this era, a highly competitive global economy has created unparalleled opportunities and
unprecedented uncertainties and smart people and smart organizations create their own futures by
applying new ideas, innovation and adopting continuous change. Companies with a future are
committed to people because people are the assets. Also Companies with a future have high
performance expectations and provide supportive work environments. High performing companies
gain extraordinary results from people. So in this situation smart people and smart organizations
create their own futures and companies are more committed to people as they are the key to
successes and also providing the supportive & congenial working environment to them.

What is the Role of Management?
Management is more concern about building working relationship with others, help the team members
to develop the skills for better performance, providing help to develop team work among them and
providing them with a conducive/quality environment for performance and satisfaction. In this
connection, management should know that each individual is a value-added worker and if they are
satisfied and motivated, organization can achieve their goals efficiently and effectively.

Competence for Managerial Success:
For a manager/leader to be successful; following competencies are
He must be good communicator
He should understand Teamwork and foster it among his
team members
Understand the concepts of Self-management
Quality of a good leader is very essential
Critical thinking
Crises management
Global management skills

Importance for Innovation & Change:
In today’s dynamic workplace, managers can be sure that one thing will remain very important—

change. In order to compete successfully, managers must encourage creativity and innovation among
all of the employees in their organization.
High performing managers …
Build working relationships with others.
Help others develop their skills and
performance competencies.
Foster teamwork.
Create a work environment that is
performance-driven and provides
satisfaction for workers.

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